Refund policy

Refund Policy

Welcome to Lilyrosy! We are dedicated to providing you with a pleasant shopping experience. If you are not completely satisfied with your purchase, we will do our best to assist you.

Return Policy Overview

For physical products, you can request a return within 14 days of receiving your order. Please keep in mind the following:

• Shipping fees are non-refundable, and the return shipping costs will be borne by the customer.
• Before returning any item, you must contact us at info@lilyrosy.com with your order number and a description of the issue. Returns without prior approval will not be accepted.

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

Return Process

We aim to make the return process simple and transparent. Follow these steps:

1. Contact Lilyrosy Customer Service
   Email us at info@lilyrosy.com with your order number, reason for the return, and relevant photos or videos to help us understand the issue quickly.

2. Receive Return Approval
   Our customer service team will review your request and provide a solution. If your return is approved, we will provide the return address and detailed instructions. (Please do not send items back to the sender's address on the package.)

3. Ship the Item Back
   Securely package the item and ship it back to the provided return address to prevent any damage during transit.

4. Wait for Processing
   Once we receive the returned item and complete the inspection, we will process your refund or replacement. Refunds are typically completed within 2–14 business days, depending on your payment method and bank's processing time.

 

Eligible Return Reasons

The following reasons qualify for a return:

Reason	Details
Damaged on Arrival (DOA)	If the item arrives damaged, you can reject it or contact us.
Incorrect Item Received	Provide clear photos of the item, SKU number, and shipping labels.
Quality Issues	Share photos or videos demonstrating the problem.
Missing Parts	Provide evidence (photos/videos) of missing components.

Non-Eligible Return Reasons

The following reasons do not qualify for a return:

Reason	Details
Delivery Delays	Returns are not accepted for delays due to uncontrollable factors like shipping issues.
Change of Mind	Includes situations like not liking the product, changing your mind, price adjustments, or finding a better alternative.

 

Damaged or Problematic Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order. We will evaluate the issue and provide a prompt resolution to ensure your satisfaction.

Non-Returnable Items

All digital patterns (PDF files) are final sales. Once purchased, they cannot be refunded.

If you have any questions regarding our refund policy, feel free to contact us at info@lilyrosy.com. We are here to assist you!